Frequently asked questions
There are two ways to place an order with louisvuitton.com, depending on availability and product type. Please note that not all items are available to order on our website.
Once you have chosen your products, add them to your shopping bag by clicking on “Add to shopping bag”.
The order process has 4 steps:
• Register by creating your own MyLV account, using your email address and password. You can use this for future orders, to review previous orders and to save items to your wishlist. You may also proceed with a guest account
• Select your delivery method and fill in delivery informattion
• Fill in the payment information
• Review your order, and click submit
Over the phone
Our client advisors are delighted to assist you with your online purchases.
Orders placed on louisvuitton.com are processed quickly, to ensure your items can be delivered to you within the shortest timeframe possible. Therefore once an order has been submitted, we cannot cancel or modify your purchase.
If you have received your order and want to return it, please refer to the return instructions included with your shipment.
To check the status of your order, visit the My Orders tab in your MyLV account, where one of the following statuses will be displayed:
• Submitted: your order was submitted successfully, but it has not yet been
• Pending order validation: your order is currently under review
• Order in preparation: your order has been accepted and is being prepared
• Shipped: your order has been shipped and is on its way to your specified delivery address
Please note you will receive an e-mail confirmation once your order is submitted. If your order is then accepted, the next e-mail you will receive will contain your shipping information.
Louis Vuitton offers to conserve items placed in your shopping bag for 30 days on the same device.
Should you wish to preserve your shopping bag and access it from all your devices, please use the "Save in my account" functionality available within the shopping bag section.
If you have already signed in to your personal MyLV account, the items placed in your shopping bag are automatically preserved.
Please note the items saved in your shopping bag are not reserved; Louis Vuitton cannot guarantee the future availability of the pieces placed in your shopping bag or wishlist. If an item originally placed in your shopping bag is no longer available, this information will be displayed within the details of your shopping bag.
Louis Vuitton accepts the following methods of payment on
• American Express
• Apple Pay
Please note that additional validation may be required.
Bank Transfers are also accepted; in order to pay by Bank Transfer, please contact our Client Services. Please note that processing purchases by Bank Transfer can take up to 6 business days.
Orders must be placed with a valid billing and shipping address*. Your billing address must correspond to the address of your credit card, or we will not be able to process your order.
All transactions are secured. The Louis Vuitton website is provided with an SSL encryption system to protect personal and payment data. Louis Vuitton does not keep any credit card information.
*Billing address must be from one of the following countries: UK, Spain, Italy, Germany, France, Greece, Finland, Czech Republic, Estonia, Croatia, Monaco, Sweden, Slovakia, Lithuania, Netherlands, Portugal, Ireland, Belgium, Luxembourg, Austria, Bulgaria, Denmark, Latvia, Hungary, Romania, Slovenia, Poland, Norway, Switzerland.
Payment cannot be split across multiple methods of payment and we do not accept payment in installments.
We are unable to offer VAT refunds for orders made online or by phone.
As these purchases are sent exclusively to private addresses in the UK, they are classified as local sales within the European Union, which are not eligible for any VAT refund.
Creating a MyLV account will enable you to enjoy added benefits and a richer experience, across all devices. You will be able to:
• Follow your online orders, in-store repairs and access your purchase history, e-receipts
• Manage your personal information
• Receive Louis Vuitton's digital communication
• Create your personal wishlist for access on any device
Louis Vuitton offers you the possibility to update and modify your account information. To do so, simply log in to your MyLV account, where you will be able to modify your details.
To delete your Louis Vuitton account, please contact our Data Protection Officer at email@example.com
If you have forgotten your password, click on the MyLV tab and select “Forgot your password?”. An e-mail will be sent to you to reset your password.
Should you encounter any issues, our Client Services advisors will be delighted to assist you.
Our products are crafted by experienced artisans with exclusive materials.
To best preserve your product, please prevent any contact with oil or alcohol-based substances such as cosmetics, perfumes, hand sanitisers, or disinfectants.
Products on the website are organised by category.
You can also use the search engine at the top right of the page, indicated by a magnifying glass, and enter key words. All products with a relevant match to your search will be presented.
If you have seen a Louis Vuitton product in the press (magazine, social media, etc.) that is of interest to you and you cannot find it on our website, please contact our Client Services. Our advisors will be happy to assist you.
The Louis Vuitton website presents the entire current collection of handbags, bags, travel bags, small leather goods, accessories, shoes, ready-to-wear, watches, fine jewellery, pens, books, trunks and Objets Nomades.
To discover the complete Louis Vuitton offer, click on the WOMEN, MEN or ART OF LIVING tab on louisvuitton.com.
A product is available to purchase on the website whenever the button "Add to Shopping Bag" appears.
Please note that not all items are available to order on our website, but it may be possible to place an order over the phone.
When looking at a product on our website, you may find that is it not available to order.
- If the "Call for Alternatives" or "Item Unavailable, Check Back Soon" buttons appear: the item is currently out of stock.
For a selection of products, you may opt to be e-mailed when the item you are looking for is back in stock; this option will be displayed on the product page with the button "Notify Me When Available". Please note that opting in for this notification is not a reservation. Availability of the item you are interested in cannot be guaranteed.
- If the "Contact Us" button appears: the item is not available to order on our website, however we invite you to contact our Client Services, where our client advisors will be delighted to assist you further.
Our Find in Store feature provides visibility on the availability of select products in our stores, for in-store purchases only. This option will be displayed on the product page with the button "Check in-store availability".
Please note that due to frequent store inventory changes, an item’s availability cannot be guaranteed.
To guarantee a product’s availability in your store of choice, we recommend our Click & Collect service to that store. To do so, order your item online or over the phone, and select “Collect in store” for delivery.
Please visit the size guides available on our product pages for size information.
Louis Vuitton is pleased to offer various personalisation options.
If the option to personalise is available on the website, it will be displayed on the product page. You can select and preview your chosen initials, colours and/or stickers for each product before adding it to your shopping bag.
You can also explore our personalisable products by navigating on the “Personalisation” categories under the WOMEN and MEN tabs.
Please note: not all items can be personalised, and a selection of products can only be personalised in store.
The Louis Vuitton leather goods collections are exclusively produced in our workshops located in France, Spain, Italy and the United States.
Manufacturing of our footwear and ready-to-wear collections takes place in France and Italy.
Our watches are exclusively made in timepiece workshops in Switzerland.
Our jewellery collections are created in France, Italy and Switzerland.
Our sunglasses are produced in France and Italy.
In all our workshops, the choice of the finest materials, the experience of our craftsmen and the extreme care devoted to each phase of the manufacturing of our items perpetuate and renew our tradition of excellence and refinement.
Important Care Precautions: To best preserve your product, please prevent any contact with oil or alcohol-based substances such as cosmetics, perfumes, hand sanitisers, or disinfectants.
You can also find tailored maintenance recommendations on each product by visiting our dedicated Product Care page.
Louis Vuitton products are made to the highest specifications and should provide clients with many years of enjoyment. All of our Louis Vuitton stores offer repairs, and our staff would be delighted to assist you with an assessment.
Our trained Care Services advisors will be able to give you the best advice and the related cost, if applicable, for any required repairs. The full list of our stores is available in our Store Locator.
All Louis Vuitton products are handmade and request the highest level of craftsmanship, including for repairs. In order to guarantee the quality of these repairs, Louis Vuitton do not offer spare parts.
If you require further information, please visit the Care Services department in any Louis Vuitton store.
All Louis Vuitton products are made to the highest specifications and should, given sufficient care and attention, last for many years.
While we do not provide a warranty for most of our products, we offer a warranty for our watches and provide Care Services for all of our products.
If you have further questions regarding the quality of any Louis Vuitton item, we invite you to visit your nearest store.
We are pleased to offer complimentary exchanges & returns for online orders within 30 days. For information about refunds and exchanges for purchases made in store, please refer to your store receipt.
Refunds will be made to the original purchaser, in the original method of payment, and are available for online purchases made in the UK only.
Items must be in perfect condition, unworn and returned in their original packaging with any related accessories, instructions booklets, labels, protective covers, leaflets or boxes.
Perfume products must be returned in their original packaging (and in particular the crystal film covering the perfume box must still be sealed).
Please note the following conditions apply:
• No exchanges and returns for personalised items
• No exchanges and returns for swimwear or earrings for hygienic reasons
• Watches & jewellery cannot be refunded unless purchased online or over the phone
You can view all options for returning your order on our Returns and Exchanges page.
Upon receipt of your item(s), and subject to inspection by our Quality Service Department, we will proceed with the return. Refunds can take up to 14 days to be processed after the cancellation of the order.
Items purchased online from the UK website or via our Client Services can be returned to any Louis Vuitton store in the UK except for Harrods and Heathrow.
Please note you will receive your refund once your order has been fully returned and processed by our warehouse. Refunds may take up to 14 days to be processed and will be issued via the original method of payment.
There are no return costs. We offer free returns.
We do not offer exchanges and returns for personalised items.
We offer the following options for exchanging items purchased online from the UK website or via our Client Services:
• Over the phone, by contacting our Client Services
• In any Louis Vuitton store in the UK except for Selfridges, Harrods, Heathrow and Westfield
Please note that exchanges cannot be requested online; only returns.
You can view all delivery options and associated fees on our Shipping and Delivery page.
To track your order, visit the My Orders tab in your MyLV account or click the tracking link in your shipping confirmation email. All delivery tracking is available from the moment you receive the shipping confirmation email.
If you placed your order as a guest, you may refer to your shipping e-mail for tracking information.
Please note that once your order has been submitted, we are unable to alter the delivery address, under any circumstances.
All orders are delivered by UPS and require a signature upon delivery. If no one is available to sign for the package, the courier will make a total of 3 delivery attempts, generally on 3 consecutive business days.
After 3 failed delivery attempts, your order will be automatically returned to Louis Vuitton.
For security reasons, all purchases made on louisvuitton.com require a signature upon delivery.
All orders are delivered by UPS. If no one is available to sign for the package, the courier will make a total of 3 delivery attempts, generally on 3 consecutive business days.
After 3 failed delivery attempts, your order will be automatically returned to Louis Vuitton.
We are pleased to offer the possibility to ship to multiple address within one order. Simply select "Ship to multiple addresses" when on the "DELIVERY OPTIONS" page, where you will be able to select the delivery address for each item within your order.
We are pleased to offer delivery to store via our Click & Collect service.
Have your order delivered with complimentary shipping within 2 working days to one of the following stores: New Bond Street, Sloane Street, City, Westfield White City, Selfridges London, Selfridges Birmingham, Selfridges Manchester, Leeds and Edinburgh.
To do so, order your item online or through our Client Services advisors, and select “Collect In-Store” for delivery.
You will receive an email and SMS notification confirming when your order is ready to be collected from the store.
We also now offer an Outdoor Collection service from our London New Bond Street street store. To use this service, place an order using the "Collect In-Store" delivery option to London New Bond Street. Details on how to collect outdoors will be shared via SMS when your item is ready for collection.
To collect your order from a store, you will be required to show:
• Confirmation e-mail
• Official photo ID (passport or driving license)
• Payment card used for the order
If someone else is collecting on your behalf, please make sure to bring:
• Confirmation e-mail
• Letter of authorisation that permits this person to collect on your behalf
• Official photo ID (passport or driving license) of the purchaser
• Official photo ID (passport or driving license) of the person collecting
• Original method of payment or PayPal confirmation
If a standard order is placed on a Friday or over the weekend, the earliest it will ship is Monday.
Additional validation may be required for all orders and can delay delivery.
If you are picking up a ready-to-wear item, please note not all Louis Vuitton locations offer fitting rooms and alterations. To find a location that offers these services, please check our Store Locator for a list of stores that carry ready-to-wear.
The store will keep your order for 15 days, after which your order will be cancelled and returned, and your original method of payment will be refunded (except for personalised items).
We now offer an Outdoor Collection service from our London New Bond Street store. To use this service, place an order using the "Collect In-Store" delivery option to London New Bond Street. Details on how to collect your item outside the store will be shared via SMS when your item is ready for collection.
Louis Vuitton offers you the possibility to make a gift to the person of your choice and have it delivered directly.
When processing your order, you will be able to add a complimentary personalised message with the gift.
For each order, an electronic receipt will be sent to the purchaser. All orders are also sent with a physical gift receipt, excluding prices.
All items ordered online or by phone are wrapped in a signature Louis Vuitton box, with a Louis Vuitton ribbon.
It is the same packaging that is available in our Louis Vuitton stores. Exceptions are only made when the size of the product (for instance a large travel bag) does not allow for a matching, portable box.
Please note that carrier bags are not included with online orders.
Louis Vuitton products are sold exclusively in Louis Vuitton stores, through our official website louisvuitton.com, on 24sevres.com and when calling Louis Vuitton Client Services. Shopping through Louis Vuitton’s exclusive distribution network is the only way to ensure your Louis Vuitton product is authentic.
If the product has been purchased on louisvuitton.com, 24sevres.com, over the phone with our Client Services or in our exclusive Louis Vuitton store network, it is guaranteed to be authentic.
Issued from sustainable, FSC-certified forests and including 40% of recycled fibres, our boxes bring the convenience of travel to our century by folding down to ease transportation, which significantly reduces their carbon footprint.
The Official Twitter page for Louis Vuitton Client Services and personalised advice@LVServices