01. INITIATE YOUR REPAIR ONLINE
Open LV App to book an appointment with a Care Expert or fill out a repair request
02. MEET WITH AN EXPERT
Consult with a Louis Vuitton Care Expert via email.
03. SEND YOUR ITEM FOR REPAIR
Ship your item to Louis Vuitton Repair Atelier using a complimentary UPS shipping label.
04. TRACK YOUR REPAIR
Stay informed about the status of your repair on the LV App.
05. RECEIVE YOUR ITEM
Your item is shipped back to you once it has been repaired by Louis Vuitton.
- HOW DOES ONLINE REPAIR WORK?First, your item is assessed by one of our Care Experts, who will send you an estimate for the repair. If you choose to proceed, we will provide a complimentary shipping label for you to send your item to the Louis Vuitton Repair Atelier.
- WHICH PRODUCTS ARE ELIGIBLE FOR ONLINE REPAIR?All Louis Vuitton leather goods and accessories are eligible. Unfortunately, we are not able to accept clothing, shoes, watches or jewellery for repair at this time.
- HOW MUCH DOES IT COST?Repair costs vary depending on the item and the nature of repair needed. Our Care Experts provide an estimate first before proceeding with any repair, allowing you to decide if you wish to accept and continue with repair or not.
WOULD YOU LIKE TO REQUEST AN ONLINE REPAIR?
Open the LV App to book an appointment with a Care Expert or fill out a repair request.