HOW TO RETURN A PRODUCT PURCHASED IN-STORE?

Merchandise in unused and satisfactory condition may be returned for refund, store credit or exchange within 30 days of purchase when accompanied by the original sales receipt.

Items returned must be in perfect condition, unworn and in their original packaging with any related accessories, instructions booklets, labels, protective covers, leaflets or boxes. Perfume products must be returned in their original packaging (and in particular the crystal film covering the perfume box must still be sealed).

Refunds will be made to the original purchaser, in the original method of payment and are available for purchases made in the UK only.

Please note that personalised items cannot be exchanged or returned. Watches or Jewellery cannot be refunded unless purchased online or over the phone. No refund or exchange will be offered for swimwear and earrings for hygienic reasons.

Return in-store


Exchange

  • - Products can be returned for exchange in following Louis Vuitton stores in UK (London New Bond Street, London Sloane Street, London City, Leeds, Edinburgh and Birmingham) and abroad (with the exception of Brazil, China, Colombia, India, Jordan, Kazakhstan, Mexico, Dominican Republic, Russia, Thailand, Vietnam, Korea and Taiwan.
  • - Products purchased in a Louis Vuitton store at Harrods, Selfridges (London, Manchester), Westfield or Heathrow can be returned for exchange in the same Louis Vuitton store where they were originally purchased and are subject to the retailer’s return policy.
  • - Personalised products are not exchangeable.

Refunds

  • - You will be asked to present your original receipt and if paid by card, your original payment card. A Photo ID document will also be requested.
  • - Items purchased in a Louis Vuitton store at Harrods, Selfridges (London, Manchester), Westfield or Heathrow can only be returned for refund in the same Louis Vuitton store where they were originally purchased and are subject to the retailer’s return policy.
  • - Products purchased in a Louis Vuitton store elsewhere in UK (London New Bond Street, London Sloane Street, London City, Leeds, Edinburgh and Birmingham) can only be returned for refund in any of those stores.

Other questions:



How to maintain Louis Vuitton products?

How to return a product ordered online or by phone?

Need advice? Information? Placing an order by phone?