How to return a product purchased in-store?


  • - Complimentary exchanges & returns within 30 days
  • - Refunds will be made to the original purchaser, in the original method of payment, and are available for purchases made in the UK only
  • - Item must be in perfect condition, unworn
  • - Original packaging with any related accessories, instructions booklets, labels, protective covers, leaflets, or boxes
  • - Perfume products must be returned in their original packaging (and in particular the crystal film covering the perfume box must still be sealed)
  • - No exchanges and returns for personalised items
  • - No exchanges and returns for swimwear or earrings for hygienic reasons
  • - Watches & jewellery cannot be refunded unless purchased online or over the phone
  • - Upon receipt of your item(s), and subject to inspection by our Quality Service Department, we will proceed with the return.