How to return a product ordered online or by phone?

QUICK FACTS

  • - Complimentary exchanges & returns within 30 days
  • - Refunds will be made to the original purchaser, in the original method of payment, and are available for purchases made in the UK only
  • - Item must be in perfect condition, unworn
  • - Original packaging with any related accessories, instructions booklets, labels, protective covers, leaflets, or boxes
  • - Perfume products must be returned in their original packaging (and in particular the crystal film covering the perfume box must still be sealed)
  • - No exchanges and returns for personalised items
  • - No exchanges and returns for swimwear or earrings for hygienic reasons
  • - Watches & jewellery cannot be refunded unless purchased online or over the phone

RETURN YOUR ORDER

  • - Upon receipt of your item(s), and subject to inspection by our Quality Service Department, we will proceed with the return. Refunds can take up to 14 days to be processed after the cancellation of the order

In store

  • - Items purchased online from the UK website or via our Client Services can be returned to any Louis Vuitton store in the UK except for Harrods and Heathrow
  • - Refunds may take up to 14 days to be processed, once the item has returned to our eCommerce warehouse

Over the phone

  • - Call Client Services at +44 207 998 6286 activate the pre-paid return label included in your parcel
  • - You can choose to have a complimentary pick-up or drop your parcel at the nearest UPS drop-off point
  • - You will receive an email confirming your return request, as well as all pick-up details in the event of a collection
  • - Your cancellation will be effective from the date you call
  • - Prepare the parcel
  • - Place your item(s) in the original Louis Vuitton packaging and seal the parcel
  • Adhere the shipping label to your parcel (in the case of a drop-off)
  • - Cover the original address label with the enclosed pre-paid return label
  • - Securely seal your parcel using the adhesive strip on the inside of the original box
  • - Hand parcel over to the carrier (in the case of a UPS pick-up) or deliver your parcel to the carrier
  • - Hand the sealed parcel over to the UPS driver in the case of a scheduled pick-up or drop your parcel off at any UPS store or pick-up location

Online

  • - Connect to your MyLV Account
  • - To activate the pre-paid return label included in your parcel, register your return in the My Orders tab of your MyLV account
  • - Prepare the parcel
  • - Place your item(s) in the original Louis Vuitton packaging and seal the parcel
  • - Adhere the shipping label to your parcel
  • - Cover the original address label with the enclosed pre-paid return label
  • - Securely seal your parcel using the adhesive strip on the inside of the original box
  • - Deliver your parcel to the carrier
  • - Drop your parcel off at any UPS store or pick-up location