HOW TO RETURN A PRODUCT ORDERED ONLINE OR BY PHONE?

Merchandise in unused and satisfactory condition may be returned for refund, store credit or exchange within 30 days of reception of the order.

Items returned must be in perfect condition, unworn and in their original packaging with any related accessories, instructions booklets, labels, protective covers, leaflets or boxes.Perfume products must be returned in their original packaging (and in particular the crystal film covering the perfume box must still be sealed).

Refunds will be made to the original purchaser, in the original method of payment and are available for purchases made in the UK only.

Please note that bespoke or personalised items such as Mon Monogram, Mon Damier Graphite, My LV World Tour, hot-stamped products, or engraved perfume bottles cannot be exchanged or returned.

Return in-store

Items purchased online from the UK website or via our Client Service can be returned  to Louis Vuitton New Bond Street, Sloane Street, City, Leeds, Edinburgh or Birmingham. Refunds may take up to 14 days to be processed as the item has to returned to our eCommerce warehouse. You may return your item to the warehouse directly by following the procedure describe below.

Return over the phone

For items bought online or via our Client Service only, you can arrange a complimentary pick-up from your preferred address by contacting our Client Service on +44 20 7998 6286 from Monday to Saturday 9am until 7pm and Sunday from 10am until 5pm. Please notify us within 30 working days after receiving your order.

Please follow the process below

  1. 1. CALL CLIENT SERVICE AT +44 20 7998 6286 TO NOTIFY US OF THE RETURN
    You will receive an email confirming your return request as well as all pick-up details, and a delivery label.
    Your cancellation will be effective from the date you call us.
  2. 2. FILL IN THE RETURN VOUCHER
    The return voucher can be found in the envelope you received with your parcel along with your invoice and gift receipt. In the case of an exchange please specify the new item in the designated area on the form.
  3. 3. PREPARE THE PARCEL
    Put your item(s) in the original Louis Vuitton packaging. Then if possible, place it in the original parcel and enclose a copy of the invoice and the return voucher duly completed. Seal the parcel.
  4. 4. HAND PARCEL OVER TO THE CARRIER
    Hand the sealed parcel over to the UPS driver.

Upon receipt of your item(s), and subject to inspection by our Quality Service Department, we will proceed with the return. Refunds can take up to 14 days to be processed after the cancellation of the order

Please note that bespoke or personalised items such as Mon Monogram, Mon Damier Graphite, My LV World Tour or hot-stamped products cannot be exchanged nor returned.


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