Click & Collect

Where is this service available from?

Have your order delivered in the store of your choice.
The list of stores currently offering this service includes New Bond Street, Sloane Street, Westfield White City, City, Birmingham, Leeds and Edinburgh.

How much does it cost?

This service is complimentary.

Are all products available for Click &Collect?

Click & Collect is currently NOT available for Mon Monogram, Mon Damier Graphite, My LV World Tour, Watches and Jewellery.

What are the deliveries lead  time?

The order will be delivered next day in the store if placed before 12pm from Monday to Thursday.
A date of delivery will be prompted by the system when placing your order. This date is a best estimate of delivery time but is not a confirmation. You will receive confirmation of your delivery to our store via SMS and email.

What do I need to bring to collect my order?

For security reason, in order to collect your order in-store please bring your confirmation email or SMS, plus a photo ID and your payment card.
Acceptable IDs are passports, ID card or driving license with a photo.

Can someone else pick-up an item on my behalf?

Yes. Yet for security reason, this person will need to show the confirmation email, your photo ID, this person’s own photo ID , the payment card and a letter of authorisation signed by yourself.

How long will the item stay available in-store?

2 weeks. After which period of time  the order will be sent back and you will be refunded

What happen is I don’t want the item anymore?

Please contact Client Service on +44 20 7998 6286 to let them know. Your item will be sent back and you will  be refunded.

Can I request a tax free claim for products purchased by Click &Collect?

Click & Collect orders are purchased online or over the phone. This service is only available for clients who have a UK address and a matching UK credit card. Tax free claims will therefore not be eligible for orders placed online or over the phone, including Click & Collect.

Other questions:

What are the delivery leadtime times and costs?

Where can you have your product delivered?

Payment security