Delivery and Returns

• All deliveries are customs-free

• Additional validation may be required for some orders and can delay delivery; once your order has been processed, you will receive an email confirming your order has shipped

• Please note that once your order is confirmed, we are unable to alter the delivery address or method, or any details within your order, such as product, number of products, size, colour

• Shipping timing begins when you receive the shipping confirmation email

• To track your order, visit MY ORDERS in your MyLV account or click the tracking link in your shipping confirmation email. All delivery tracking is available from when you receive the shipping confirmation email

• Please note that our courier cannot deliver to certain addresses such as student/campus accommodation, hotels, restaurants, stores or forwarding addresses

• Multiple items within the same order are likely to be shipped in separate parcels; you will then receive multiple tracking numbers that might lead to different delivery times

• Our delivery courier is UPS. Delivery estimates are indicative only and subject to the acceptance and approval of your order. Working days are defined as Monday to Friday 8am to 6pm, excluding public holidays in the UK and France. Please note that deliveries can take longer in certain areas such as Isles or the Highlands or if your order required additional validation. We do not deliver to the Channel Islands

• We are currently unable to deliver perfume and candle products within Northern Ireland and to the following Isles: Wight, Scilly, Shetland and Man

• Our courier will ask for your passport or driving licence upon delivery and take note of the last four digits of your ID number

Fee: Complimentary for all orders

Delivery Timing: 6-7 working days from the time you receive the shipping confirmation email

Please Note

• If a standard order is placed on a Friday or over the weekend, the earliest it will ship is Monday

• Additional validation may be required for all orders and can delay delivery

Exceptions

• My LV Heritage, My LV World Tour and Now Yours Shoes/Ready-to-Wear Products: 8-12 weeks for delivery of these personalised products

Fee: Complimentary for all orders

Delivery Timing: 4-5 working days from the time you receive the shipping confirmation email

Please Note

• If an order is placed on a Friday or over the weekend, the earliest it will ship is Monday

• Additional validation may be required for all orders and can delay delivery

Exceptions

• My LV Heritage, My LV World Tour and Now Yours Shoes/Ready-to-Wear Products: 8-12 weeks for delivery of these personalised products

Fee: Complimentary for all orders

Delivery Timing: 3- 4 working days from the time you receive the shipping confirmation email

Please Note

• If a standard order is placed on a Friday or over the weekend, the earliest it will ship is Monday

• Additional validation may be required for all orders and can delay delivery

Exceptions

• Available in selected stores only, visible in checkout 

Notification: You will receive an e-mail once your order is submitted. If your order is then accepted, the next communication you will receive will be confirmation by e-mail (and SMS) that your order is ready for collection; please await this confirmation before heading to the store. If you have ordered multiple items in your order, we advise that you wait until all items in your order are ready to collect from your selected store. For example, if your order contains 2 items, you may receive up to 2 separate "ready for collection" emails

To collect your order from a store, you will be required to show:

• Confirmation e-mail stating your item is ready for collection

• Official photo ID (passport or driving licence)

• Payment card used for the order

You can also book an appointment to collect your item

If someone else is collecting on your behalf, please make sure to bring:

• Confirmation e-mail stating your item is ready for collection

• Letter of authorisation that permits this person to collect on your behalf

• Official photo ID (passport or driving license) of the purchaser

• Official photo ID (passport or driving license) of the person collecting

• Original method of payment or PayPal confirmation

The store will keep your order for 15 days, after which your order will be cancelled and returned, and your original method of payment will be refunded (except for personalised items)

If you are picking up a ready-to-wear item, please note not all Louis Vuitton locations offer fitting rooms and alterations. To find a location that offers these services, please check our Store Locator for a list of stores that carry ready-to-wear
 

For Outdoor Collection at Louis Vuitton New Bond Street, orders can be collected outside the store, in front of the door at 20 New Bond Street

• You must ‘Request a return’ in MyLV account before returning an order

• Complimentary and customs-free returns and exchanges within 30 days of reception

• Items purchased online from the UK website or via our Client Services can only be refunded online or with our Client Services

• Refunds will be made to the original purchaser, in the original method of payment, and are available for purchases made in the UK only

• Exchanges for items purchased online from the UK website or via our Client Services can be made by calling Client Services or in any Louis Vuitton store in the UK except Selfridges, Harrods, Heathrow and Westfield, within 30 days of reception

• Item must be in perfect condition, unworn

• Item must be returned in original shipping packaging and original branded packaging, with any related accessories, instructions booklets, labels, protective covers, leaflets or boxes

• Perfume/Candle products must be returned in their original packaging; the box must still be sealed (with its sticker or crystal film)

• Upon receipt of your item(s), and subject to inspection by our Quality Service Department, we will proceed with the return. Refunds can take up to 10 working days to be processed after the cancellation of the order. Working days are defined as Monday to Friday 8am to 6pm, excluding public holidays in the UK and France.

Exceptions

• No exchanges and returns for personalised items

Exchange via Client Services

• Items purchased online from the UK website or via our Client Services can be exchanged within 30 days of reception by calling Client Services at +44 207 998 6286

Exchange in Store

• Items purchased online from the UK website or via our Client Services can be exchanged within 30 days of reception in any Louis Vuitton store in the UK except for Selfridges, Harrods, Heathrow and Westfield

Request a Return Online via MyLV

1. Register your return in the My Orders section of your MyLV account

• You will receive an email confirming your return request

• Your cancellation will be effective from the date you register the return

2. Place your item(s) in the original Louis Vuitton packaging and shipping packaging and securely seal the parcel

3. Drop your parcel off at any UPS store or pick-up location

Request a Return with Client Services

1. Contact Client Services

• You can choose to have a complimentary UPS collection or drop your parcel at the nearest UPS drop-off point

• You will receive an email confirming your return request

• Your cancellation will be effective from the date you contact Client Services

2. Place your item(s) in the original Louis Vuitton packaging and shipping packaging and securely seal the parcel 

3. Hand the sealed parcel over to the UPS driver in the case of a scheduled collection or drop your parcel off at any UPS store or pick-up location

Return in Store

Items purchased online from the UK website or via our Client Services can be returned to any Louis Vuitton store in the UK except for Harrods and Heathrow.

Please note you will receive your refund once your order has been fully returned and processed by our warehouse. Refunds may take up to 10 working days to be processed and will be issued via the original method of payment. Working days are defined as Monday to Friday 8am to 6pm, excluding public holidays in the UK and France.