7.1 Once payment has been confirmed, the Goods you ordered will be delivered in accordance with the delivery method you opted for to the address which you aive to us when you place your order. Please note that deliveries are not made outside the United Kingdom, Channel Islands or care of a hotel or PO Box addresses or to a business premises.
7.2 If there is no one at the address given who is competent to accept delivery of the Goods, you will be asked to contact our Client Service in order to arrange an alternative delivery date to collect the Goods.
7.3 In the case of a gift, you may arrange for Goods to be delivered to a third party of your choice, provided always that the delivery address satisfies the requirements of condition 7.1 above.
7.4 No delivery will take place unless payment for the Goods has been received. We will endeavour to deliver by the date or time agreed however, subject to condition 4.2.4 above, we will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. Save as set out in condition 7.5 below, we will, in any event, deliver the Goods no later than 30 days after the day on which the Contract is entered into.
7.5 “Mon Monogram” Personalised Goods will be delivered within 8 weeks from the date payment is received in cleared funds and “Exclusive Technical Cases” Personalised Goods will be delivered within 5 weeks from the date payment is received in cleared funds.
7.6 Please note that all packages containing Goods to be delivered to you will be weighed by us prior to their dispatch.
7.7 Ownership of the Goods and the risk for damage to the Goods passes to you upon delivery which will be completed once we have delivered the Goods to the address you gave us or once you have collected the item if you used Click and Collect.
7.8 If, at the time of delivery, the packaging is damaged, please open the package in the presence of the carrier in order to verify the condition of the Goods. In the event of damage to the Goods, you should note the details on the delivery note and contact the Client Service team (see condition 11 below).
7.9 If we miss the 30 day delivery deadline for any Goods then you may cancel your order straight away if any of the following apply:
(a) We have refused to deliver the Goods;
(b) delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
(c) you told us before we accepted your order that delivery within the delivery deadline was essential.
7.10 If you do not wish to cancel your order straight away, or do not have the right to do so under Condition 7.9 you can give us a new deadline for delivery, which must be reasonable, and you can cancel your order if we do not meet the new deadline.
7.11 If you do choose to cancel your order for late delivery under conditions 7.9 or 7.10 you can do so for just some of the Goods or all of them, unless splitting them up would significantly reduce their value. If the Goods have been delivered to you, you will have to return them to us or allow us to collect them, and we will pay the costs of this. After you cancel your order we will refund any sums you have paid to us for the cancelled Goods and their delivery.
7.12 - If you choose to collect your order from one of our store offering the Click&Collect service, your order will be kept in-store for 15 days after which period the order will be sent back and you will be automatically refunded.
7.13 - When using our Click & Collect service, in order to ensure that your items are collected by you or someone authorised by you, you will be requested to show your order delivery confirmation e-mail, your photo ID and your payment card. If you authorise someone to collect your order on your behalf, please make sure that they bring the delivery confirmation e-mail, your ID card, their own ID card, your payment card and a letter of authorisation signed by you.
We will make copies of all photo IDs which will be treated securely and strictly in accordance with the Data Protection Act 1998. If you do not wish to adhere to these procedures, you may not be able to collect your items.