7.1 Once payment has been confirmed, the Goods you ordered will be
delivered in accordance with the delivery method you opted for to the
address which you aive to us when you place your order. Please note that
deliveries are not made outside the United Kingdom or care of a hotel
or PO Box addresses or to a business premises.
there is no one at the address given who is competent to accept delivery
of the Goods, you will be asked to contact our Client Service in order
to arrange an alternative delivery date to collect the Goods.
In the case of a gift, you may arrange for Goods to be delivered to a
third party of your choice, provided always that the delivery address
satisfies the requirements of condition 7.1 above.
delivery will take place unless payment for the Goods has been received.
We will endeavour to deliver by the date or time agreed however,
subject to condition 4.2.4 above, we will not be liable for any loss or
damage suffered by you through any reasonable or unavoidable delay in
delivery. Save as set out in condition 7.5 below, we will, in any event,
deliver the Goods no later than 30 days after the day on which the
Contract is entered into.
7.5 “Mon Monogram” Personalised
Goods will be delivered within 8 weeks from the date payment is received
in cleared funds and “Exclusive Technical Cases” Personalised Goods
will be delivered within 5 weeks from the date payment is received in
7.6 Please note that all packages containing Goods to be delivered to you will be weighed by us prior to their dispatch.
Ownership of the Goods and the risk for damage to the Goods passes to
you upon delivery which will be completed once we have delivered the
Goods to the address you gave us.
7.8 If, at the time of
delivery, the packaging is damaged, please open the package in the
presence of the carrier in order to verify the condition of the Goods.
In the event of damage to the Goods, you should note the details on the
delivery note and contact the Client Service team (see condition 11
7.9 If we miss the 30 day delivery deadline for
any Goods then you may cancel your order straight away if any of the
(a) We have refused to deliver the Goods;
(b) delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
(c) you told us before we accepted your order that delivery within the delivery deadline was essential.
If you do not wish to cancel your order straight away, or do not have
the right to do so under Condition 7.9 you can give us a new deadline
for delivery, which must be reasonable, and you can cancel your order if
we do not meet the new deadline.
7.11 If you do choose
to cancel your order for late delivery under conditions 7.9 or 7.10 you
can do so for just some of the Goods or all of them, unless splitting
them up would significantly reduce their value. If the Goods have been
delivered to you, you will have to return them to us or allow us to
collect them, and we will pay the costs of this. After you cancel your
order we will refund any sums you have paid to us for the cancelled
Goods and their delivery.
7.12 - If you choose to collect
your order from one of our store offering the Click&Collect service,
your order will be kept in-store for 15 days after which period the
order will be sent back and you will be automatically refunded.
- When using our Click & Collect service, in order to ensure that
your items are collected by you or someone authorised by you, you will
be requested to show your order delivery confirmation e-mail, your photo
ID and your payment card. If you authorise someone to collect your
order on your behalf, please make sure that they bring the delivery
confirmation e-mail, your ID card, their own ID card, your payment card
and a letter of authorisation signed by you.
We will make copies of
all photo IDs which will be treated securely and strictly in accordance
with the Data Protection Act 1998. If you do not wish to adhere to these
procedures, you may not be able to collect your items.